They were very helpful, but had to escalate to their backend team.

After doing that and everything still failing I chatted with the support. I created a support ticket and was asked to clear all cookies, sessions, browser history etc. I disabled two factor authentication to see if that was the cause. Signing in using the Synology account was smooth, but I hit a brickwall trying to sign in using the iDrive account. The installation process for the iDrive app was pretty smooth sailing after following the documentation, but the troubles began when the app was installed and i tried to sign in. I have been a happy user of the iDrive cloud backup solution and it has saved me from trouble in the past, so I was very happy to see there was an app for Synology. Each platform also uses block-level transfer, a system that reduces the amount of data that needs to be sent to the cloud when updating files that have already been backed up.I'm a pretty new owner of a DS918+ and am just in the process of completing my setup. This is helpful if you want to limit how much bandwidth your data transfers use while you’re working. You can also request a hard drive with your files to restore large amounts of data.Ĭarbonite doesn’t offer a similar service, so initially backing up your computer to the cloud can take several days.īoth IDrive and Carbonite enable you to throttle or pause your uploads at any time. Your subscription comes with IDrive Express, a physical hard drive delivery service. Simply request a drive to be mailed to you, transfer your files onto it via USB, and mail it back to IDrive to have your files uploaded to the company’s servers directly. IDrive also stands out if you have terabytes of data to upload to the cloud or restore to your computer. By contrast, Carbonite took 25 minutes to download the same folder. On the plus side, Carbonite’s desktop client is incredibly easy to use and gives you the option to restore files immediately upon opening. We also restored 1.1GB of files from the cloud, and found that IDrive took around 18 minutes. IDrive completed the transfer in just over 90 minutes, while Carbonite took over three hours. We tested out both services by uploading a 16.8GB zip folder. IDrive is one of the fastest backup services we’ve tested, while Carbonite lags far behind. Carbonite was slower than IDrive at both uploading and restoring files (Image credit: Carbonite)

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